Complaints from Postbank customers - calls for compensation
After massive complaints from customers of Deutsche Bank subsidiaries Postbank and DSL-Bank, calls for compensation for those affected are growing louder. Consumer policy spokespersons of the traffic... Consumer policy spokespersons from the Federation of German Consumer Organizations (vzbv) are urging Deutsche Bank CEO Christian Sewing to provide adequate compensation for customers of Deutsche Bank subsidiaries Postbank and DSL-Bank who were left without receiving their money for months. The FDP politician Judith Skudelny suggests a lump sum of 150 euros per person for those affected should be appropriate for those who have been wronged. Since the beginning of the year, over 1700 complaints were recorded, three times more than the entire previous year. The Federation of Consumer Organizations has called for swift compensation and written assurance of full compensation for damages. The issues have particularly affected garnishment protection accounts and construction financing at DSL Bank. The financial supervisory authority Bafin has appointed a special representative to monitor that these restrictions are removed quickly.
Published : 2 years ago by MarketScreener in Finance
BERLIN (dpa-AFX) - After massive complaints from customers of Deutsche Bank subsidiaries Postbank and DSL-Bank, calls for compensation for those affected are growing louder. Consumer policy spokespersons of the traffic light parliamentary groups wrote in a letter to Deutsche Bank CEO Christian Sewing: "We as consumer policy spokeswomen of the governing traffic light parliamentary groups call on you to voluntarily provide adequate compensation to people who have been wronged by your actions or inactions," as "Zeit"-Online reported Monday.
According to the report, FDP politician Judith Skudelny considers a lump sum of 150 euros per person to be appropriate for people who did not get their money for months.
The Federation of German Consumer Organizations (vzbv) demanded that Deutsche Bank compensate consumers quickly and unbureaucratically and provide a written assurance of full compensation for damages. Since the beginning of the year the consumer protectors counted according to own data 1700 complaints of customers because of problems with the post office bank and the DSL bank. That was almost three times as many between January and September as in the entire previous year.
vzbv boss Ramona Pop said blocked accounts, not executed rent transfers or delayed follow-up financing could have serious consequences. "It is doubly fatal" if customers do not get quick help with such problems, she said. Consumers had reported receiving contradictory statements from customer service staff.
As part of an IT changeover, since last year, twelve million Postbank customers have been gradually merged with seven million Deutsche Bank customers in Germany on a single platform. In recent months, complaints from Postbank customers have increased. Most recently, the Group reported major progress in rectifying the problems. This particularly affected garnishment protection accounts, in which indebted people can protect credit balances from garnishment, and disbursements of construction financing at DSL Bank, a spokesman said at the end of last week.
"In the area of lifting accounts affected by garnishments, we are now back on track with an average of two working days," the spokesman said. "We will also need a maximum of five days on average again by the end of October to disburse committed construction financing loans to DSL Bank customers."
At the same time, the spokesman assured: "We take every customer complaint very seriously, examine them carefully and, of course, reimburse any damage incurred by the customer in justified cases."
The problems are also occupying the financial supervisory authority Bafin, which appointed a special representative for Deutsche Bank. He is to monitor that the restrictions are removed quickly./mar/sey/DP/ngu
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