Consumer protection agencies : complaints about Postbank problems continue
The consumer centers continue to receive many customer complaints about problems at Deutsche Bank subsidiaries Postbank and DSL, according to their own information. Since the beginning of the year... The Federal Association of the Consumer Protection Agency (VZBV) has received numerous customer complaints about issues at Deutsche Bank subsidiaries Postbank and DSL, according to their own information. Since the beginning of the year 1700 complaints were counted, the Federal association of the two institutes were communicated to the Federal Association. This is almost three times as many complaints between January and September as in the previous year. The complaints were mostly related to issues such as garnishment protection accounts and building loans with DSL. VZBVs boss Ramona Pop warned of serious consequences if customers were not fast-further assistance due to poor accessibility and inconsistent statements from customer service employees. The problems are also concern to the financial regulator Bafin, which has appointed a special representative for Deutsche Bank to oversee the restrictions on certain issues. Deutsche Bank CEO Christian Sewing expects normal operations to resume in October for issues such a garnishment payment accounts and loan disbursements.
公開済み : 2年前 沿って MarketScreener の Finance
BERLIN (dpa-AFX) - The consumer centers continue to receive many customer complaints about problems at Deutsche Bank subsidiaries Postbank and DSL, according to their own information. Since the beginning of the year 1700 complaints of customers of the two institutes were counted, communicated the Federal association of the consumer centers (VZBV) on Monday. That was almost three times as many between January and September as in the entire previous year.
In the context of an IT conversion, since last year, twelve million Postbank customers were gradually merged with seven million Deutsche Bank customers in Germany on one platform. In recent months, complaints from Postbank customers have increased. Most recently, the Group reported major progress in rectifying the problems. That concerned particularly garnishment protection accounts and disbursements of building loans with DSL, said a speaker on Friday.
According to the consumer centers, they recorded more than 1100 complaints about Postbank and DSL in the third quarter alone. VZBV boss Ramona Pop said blocked accounts, not executed rent transfers or delayed follow-up financing could have serious consequences. "Doubly fatal" it was, if customers did not get fast help with such problems.
Specifically, poor accessibility and many service problems were reported to the consumer centers, according to the association. Consumers reported, for example, that they received contradictory statements from customer service employees. "These would declare not to be responsible or not to be able to do anything," Pop said. He said Deutsche Bank management had not organized enough trained customer service staff for the project. Pop demanded that the group compensate consumers quickly and unbureaucratically and provide full compensation for damages in writing.
The problems are also of concern to the financial regulator Bafin, which appointed a special representative for Deutsche Bank. He is to oversee that the restrictions are swiftly eliminated.
Deutsche Bank CEO Christian Sewing had recently said that he expected normal operations to be restored in the course of October for issues such as garnishment protection accounts. He saw a similar trend for loan disbursements. However, the fourth quarter would also be needed to clear all arrears./sey/DP/zb
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